Managing a server and end-user tech support is time consuming. Whether you and your teams are experts or are new to this, that is time you could use to focus on your core business. Leave your server management and tech support to us, and use that time to focus on the growth and success of your business.
The ipgod difference
Support by Computer Science graduates
At ipgod, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
Solutions provider for 7+ years
ipgod has the greatest history for Outsourced Support. Since 2016, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
1000+ servers supported
Over the past 18+ years, ipgod has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Located in Virginia, USA and Kollam, India
We run our front-line phone support operations from Virginia with an all-American team, and the backend help desk support & server management from Kollam, India. This helps us reduce total support cost while not compromising on quality.
We care about the security of your intellectual property and data security.
We’re committed to delivering top-notch support quality.
Lights are always on at ipgod for your outsourced web hosting support. You & your customers will get lightning-fast response 24 hours a day, 7 days a week.
Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.
Customized support SLA
Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.
Flexible support coverage
You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.
Single point of contact
An account manager familiar to you will act as the single point of contact at ipgod for everything that relates to operations, projects, quality & more.
24/7 monitoring & rescue
We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.
Coordination with your DC
If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.
Server updates & patching
We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.
Security audits & hardening
We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.
Server performance tuning
We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.
To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.
If your prospective customers need help understanding your service features, we’ll guide them towards the right package.
How it works
Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.
Linux or *nix
- Redhat / CentOS / Fedora
- Debian / Ubuntu
- Cloud Linux
- Proxmox / LXC
- Virtuozzo / Parallels Cloud
- Direct Admin
- ISP system
- ..and more
- Server 2008 / 2012 / 2016 / 2019
- Office 365
- oVirt / RHEV
- ..and more
- Galera / NDB
Billing / Ticketing
- ..and more