Since 2016, ipgod has been providing end-user support for Data Centers who have large hyper-scale deployments as well as smaller Data Centers with small deployments. We find a lot of success working with remote management tools, PDU management tools and out-of-band management tools to get even the worst problems solved. For more information,
5 reasons why ipgod is the right choice for Data Center Support
19+ Years Experience
Founded in 2001, we have a ton of experience
Pay in bulk or in part as per your convenience
Plans and Pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
As low as $29/hour
- Professional server administration
- Available 24/7
- Datacenter tech expertise
- Opt-in proactive support
Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.
100% white labeled, US based tech support for web hosts, web designers, and more.
Tell us your business challenge and we’ll build a custom solution for you.
The ipgod difference
Support by Computer Science graduates
At ipgod, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
Solutions provider for 7+ years
ipgod has the greatest history for Outsourced Support. Since 2016, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
1000+ servers supported
Over the past 18+ years, ipgod has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Located in Virginia, USA and Kollam, India
We run our front-line phone support operations from Virginia with an all-American team, and the backend help desk support & server management from Kollam, India. This helps us reduce total support cost while not compromising on quality.
We care about the security of your intellectual property and data security.
We’re committed to delivering top-notch support quality.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
- 24/7/365 availability
- 100% white labeled
- Email & Help desk support
- US based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
- Security monitoring
- Performance monitoring
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Vulnerability monitoring and patching
- Timely system updates
- Backup & DR management
- High availability maintenance
How we help
We will manage your data center infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:
End-user technical support
We respond within minutes to all support queries round the clock.
Provisioning & renewals
We help you meet your provisioning guarantee – whether it’s in mins or hours.
We help your customers recover from IP blacklisting, website infection, and more.
We help you deliver premium support business solutions design & management.
We audit core systems and hypervisors periodically to keep them fast & secure.
Server infrastructure upgrade
We help you scale up, and keep resource utilization under check.
Virtual server administration
We help your VM users fix server errors, setup services, configure apps, and more.
Cloud infrastructure management
We’ll maintain your HA systems, manage resource allocation, and more.