Forget about app errors, server updates & security incidents. Spend your time building great apps. We’ll take care of your Droplets.

HOW WE HELP

How DigitalOcean customers use our service

Quick on-demand support

Fast support to fix business critical functions. Eg. Snag in mass mailing.

Emergency assistance

Lightning fast support for security or uptime issues. Eg. IP blacklisting.

Alert monitoring

Get experts to quickly fix server issues as and when they happen.

Server updates / patching

Apply security and software updates as soon as they are available.

Tier 3 support

Get an experienced admin on call for those tough issues that’s hard to fix.

Server audits & optimization

Periodically audit the server for performance bottlenecks & fix them.

Backup monitoring & audits

Make sure the server’s backup is up to date and reliable.

Infrastructure design

Get expert advice on complex infrastructure design. Eg. High Availability

Server/App migration

Professional help to migrate apps with minimal downtime & zero data loss.

24/7 MONITORING AND EMERGENCY RESCUE

We are the safety net for your servers

24/7 alert monitoring

A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.

Emergency rescue

If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.

Preventive patching

Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.

QUICK ON-DEMAND SUPPORT

We’ll Respond Within 60 Mins

If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:

You send a quick mail summarizing what help you need

Our experts will start working on the ticket within 60 minutes

Support hours will be taken from your account credit