In-depth troubleshooting, custom solutions and full spectrum server management.
Ipgod routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few operating systems we administer on a day-to-day basis.
Supported operating systems
CentOS / Fedora / RHEL
Red Hat Enterprise Linux and its open source version CentOS is derived from the Fedora project, and is built for business critical applications such as e-commerce, telecommunications, etc.
The Windows Server series of products that include the editions 2008, 2008 R2, 2012, 2012 R2, 2016 and 2019 are business class server operating systems based on Windows NT technology.
CloudLinux is a RHEL based GNU/Linux operating system that’s built for shared hosting providers. It uses a customized OpenVZ kernel that protects each account from resource/security abuses.
Ubuntu is a Debian-based GNU/Linux operating system developed by Canonical Ltd., and its server variant is used widely in business critical applications such as cloud hosting, e-commerce, etc.
SUSE / OpenSUSE
SUSE Linux Enterprise Server and its open source variant OpenSUSE is a GNU/Linux operating system targeted at large organizations for physical, virtual and cloud workloads.
Debian is a GNU/Linux operating system mostly popular as a desktop OS, but is also used widely in web hosting, VPS hosting, and cloud hosting applications.
CoreOS is a lightweight operating system based on Linux kernel and is designed to support server clusters. It provides automation, ease of applications deployment, security and scalability.
How we help
We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:
IIS web server support
Everyone loves a fast, highly available website. But issues like application pool errors, user permissions, network permissions, etc. can cause websites to go down. We monitor your web services 24/7, promptly fix service failures, and help your customers recover from website errors.
Control panel support
Control panels offer an easy way to manage websites, but some advanced features such as scheduled tasks, SSL management, etc. can at times get complicated. Our cPanel, Plesk and WebsitePanel experts help your customers quickly resolve account management issues.
Mail server support
A fast and spam free email service is key in ensuring business productivity. We help your customers troubleshoot email configuration/delivery issues, and keep your email servers (such as Postfix, Exim and Exchange) running smoothly.
Every modern website stores its site data in a database. A database error in a shared server can cause downtime for hundreds of websites hosted in it. Our MSSQL and MySQL experts are at hand 24/7, and help your customers quickly recover from database errors.
Backups are your safety net. Through data recovery tests, backup process fault monitoring, and continual improvement of backup systems, we ensure that you always have a reliable system and data backup to restore at a moment’s notice.
Security of a server can be guaranteed only through multi-layered security, reinforcing the defenses through frequent testing, and constant updates. Given below are a few of the common security administration procedures.
24/7 emergency administration
Today’s resource hungry applications not only need services to be available, but also be highly responsive. With 24/7 monitoring and emergency administration, we ensure your servers meet the performance standards.
We aid in decision making and successful deployment of new systems by evaluating benefits of different hardware technology, far sighted capacity planning, and seamlessly integrating servers into the current infrastructure.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
- 24/7/365 availability
- 100% white labeled
- Email & Help desk support
- US based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
- Security monitoring
- Performance monitoring
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Vulnerability monitoring and patching
- Timely system updates
- Backup & DR management
- High availability maintenance